[floris_title_shortcode title_type=”type_2″ title=”FAQ” title_size=”30″ css=”.vc_custom_1490088373491{padding-bottom: 67px !important;}”]
[floris_title_shortcode title_type=”type_2″ title=”FAQ & CUSTOMER SERVICE ” title_size=”24″ css=”.vc_custom_1489994619859{padding-bottom: 35px !important;}”][floris_accordion_shortcode list_type2=”true”][floris_accordion_content_shortcode title=”OUR PRODUCTS”]PEACE-BOARDS.COM Online store is the official online retailer of PEACE-BOARDS brand owned and operated by ROLLER SURFER EUROPE B.V based in Amsterdam, Netherlands. PEACE-BOARDS offers a selection of high end skateboards and longboards. All our boards are produced by hand from the best and most quality materials, with manufacturing know-how and experience of many years. We try to do our best to display the colors of our products on this website. But since computer monitors vary, we cannot guarantee that your computer’s monitor will display colors accurately.

As an official online distributor of PEACE-BOARDS, we guarantee for the authenticity of our products.

If you need our help to make your purchases, choose the right board or arrange a return, please contact us by e-mail at: customer-service@peace-boards.com[/floris_accordion_content_shortcode][floris_accordion_content_shortcode title=”PACKAGING”]The boards are packed in our Peace-boards branded boxes with our manufactures, Rollersurfer stamp and re-packed in nylon and extra layer carrier bag to protect the board.[/floris_accordion_content_shortcode][floris_accordion_content_shortcode title=”WARRANTY, RETURN and REFUND POLICY”]If you are not entirely satisfied with your purchase, we’re here to help. You have 14 calendar days to return an item from the date you received it. we believe in the boards we make and stand behind our product. If you feel you have a potential warranty in your hands keep reading.

Our boards are covered under a 1 year manufacturer’s warranty against manufacturer defects. Normal wear is expected so here is a breakdown of what is not covered:

What is NOT a manufacturer defect and not covered by Peace-Boards

  • Nose and tail damage due to impact (trust us, we can tell, we’ve been skating for decades)
  • Rail damage from impact (if you throw wood or bamboo against concrete the concrete WILL win…its not rocket science)
  • Boards that have been run over by a car.
  • Scratches and minor chips (remember it is a skateboard and should look well used)
  • Snapped or cracked boards due to impact

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

  • When and where did you purchase the board, please include a copy (photo will do) of your proof of purchase
  • Provide pictures of the issue. We need a full shot of both the top and bottom of the board as well as detailed, in focus pictures of the damaged area
  • Include your contact info with the photos. Ie, Name, address, phone number etc
  • Any other background info on the board. Such as a description of the damage and when you noticed it.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have gone through the above items and feel that your board is covered under warranty then we want to hear from you.Contact Us If you have any questions on how to return your item to us, contact us. customer-service@peace-boards.com.[/floris_accordion_content_shortcode][/floris_accordion_shortcode]

[floris_title_shortcode title_type=”type_2″ title=”PRIVACY” title_size=”24″ css=”.vc_custom_1489995035082{padding-bottom: 35px !important;}”][floris_accordion_shortcode list_type2=”true”][floris_accordion_content_shortcode title=”privacy”]PEACE-BOARDS brand is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. PEACE-BOARDS may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

PEACE-BOARDS collects some protected personal information (e.g., name, address, telephone number(s), credit card information, email address, etc.) from our customers who submit information online. PEACE-BOARDS will not collect any personally identifiable information about you unless you provide it. Therefore, if you do not want PEACE-BOARDS.com to obtain any personally identifiable information about you, do not submit it. The personal information made available by you will be used to provide the requested services and may be used both for marketing research purposes relating to PEACE-BOARDS business and to provide information relating to its products and events.[/floris_accordion_content_shortcode][floris_accordion_content_shortcode title=”cookies “]We do not forward your personal data to third parties except with regard to our payment service subcontractor, which requires the transfer of data to process the order. The scope of the data transfer is restricted to the required minimum.

Like many other websites, we use ‘cookie’ technology to collect website usage data in order to improve our services to you and to make our web shop user-friendlier. Most Internet browsers accept cookies automatically. You can set your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit.[/floris_accordion_content_shortcode][/floris_accordion_shortcode]

[floris_title_shortcode title_type=”type_2″ title=”PAYMENT” title_size=”24″ css=”.vc_custom_1489995278890{padding-bottom: 35px !important;}”][floris_accordion_shortcode list_type2=”true”][floris_accordion_content_shortcode title=”Payment”]We accept all major credit and debit cards. Payment will be debited and cleared from your account upon dispatch of your order by PEACE-BOARDS. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to PEACE-BOARDS , we will not be liable for any delay or non-delivery of the products.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, re-sellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.[/floris_accordion_content_shortcode][floris_accordion_content_shortcode title=”PRICES AND CURRENCY”]For a correct listing of prices and shipping costs, please choose the location from which you are shopping or a different address  by using the selection tool found in the cart section.

All the prices published on this website and on the final invoices are in Euro  Israeli Shekel (ILS).

For European customers: All prices listed on this website are in Euro and don’t include Tax, shipping costs or any import duties, customs and local sales taxes imposed by your country.

For non-European customers: All prices listed on this website are in Euro and in Israeli Shekel (ILS), and don’t include VAT, shipping costs or any import duties, customs and local sales taxes imposed by your country.[/floris_accordion_content_shortcode][floris_accordion_content_shortcode title=”TAXES AND DUTIES”]Please take into consideration that you are liable for all import duties, customs and local sales taxes levied by your country. Since we are not able to estimate how much these extra-charges will be, we advise you to inform yourself at your local Customs Office. Please note that taxes, duties and charges will be invoiced to you and levied by the courier services or your local post service. In some countries, the post announces you to pick up the parcel from Customs directly in order to balance import taxes and duties.[/floris_accordion_content_shortcode][floris_accordion_content_shortcode title=”PAYMENT METHODS”]We use PAYPAL™ And STRIPE as global payment service which suits many customers worldwide, All payments are processed by our payment service partner STRIPE. (See more at https://stripe.com/docs/security).[/floris_accordion_content_shortcode][floris_accordion_content_shortcode title=”WEBSITE SECURITY”]To ensure a safely encrypted transition of your personal data, we use Secure Socket Layer (SSL) technology. For information about our SSL digital certificate registration, click on the padlock at the top of your browser. When you are browsing in safe mode (SSL) you will notice at the location (URL) field ‘https:’ instead of the normal ‘http:’.

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[floris_title_shortcode title_type=”type_2″ title=”SHIPPING” title_size=”24″ css=”.vc_custom_1489995485143{padding-bottom: 35px !important;}”][floris_accordion_shortcode list_type2=”true”][floris_accordion_content_shortcode title=”SHIPPING OPTIONS”]Depending on your shipping destination, we offer courier services through DHL. This shipping option is available for orders up to 10 items, which will be invoiced and shipped together.
The duration and costs of your delivery depend on the destination and can be seen in your Shopping Bag.[/floris_accordion_content_shortcode][floris_accordion_content_shortcode title=”IMPORTANT DELIVERY INFORMATION”]The purchase contract between you and PEACE-BOARDS Web Shop becomes effective upon the dispatch of the merchandise that has been ordered by you. By submitting the order form on our Website, you make a binding offer to us to conclude the purchase contract. Your order has been placed once you have entered all information required for the ordering process and sent us the order form by clicking on ‘Go to Checkout’. We dispatch orders after we have confirmed your order. The estimated runtime for your delivery starts from the moment you receive an e-mail confirmation stating that your parcel has been dispatched. If you are not at the shipping address you have provided, when the delivery is made, make sure that an authorized person is taking over the parcel for you. If nobody is present at your shipping address, the forwarder will leave a notification. Make sure you don’t overlook this notification.[/floris_accordion_content_shortcode][floris_accordion_content_shortcode title=”LATE DELIVERIES”]Late deliveries are to be handled as follows, depending on the shipping method you have opted for: For Courier Service DHL Please contact us if your parcel has not arrived 3 days after the given runtime has expired. We will track your parcel and keep you updated on the progress continuously. In case we cannot track your parcel and our forwarder is unable to find it within 3 weeks, we will immediately refund the full amount of the invoice to your credit card account.[/floris_accordion_content_shortcode][floris_accordion_content_shortcode title=”TRACKING YOUR ORDER”]All orders are fulfilled by 3rd party service providers . once ordered is confirmed and delivered a tracking number is automatically generated and delivered to your mail.[/floris_accordion_content_shortcode][/floris_accordion_shortcode]

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